Help and guides
Practical advice for common problems, plus our policies. Can't find what you need? Call us or walk in.
Guides
Cracked phone screen? What to do first
Keep using it safely, protect your data and know what to tell us.
Read the guidePhone dropped in water? The first hour
What to do straight away, and what not to do.
Read the guideHow to back up your phone before a repair
Simple steps for iPhone and Android, so nothing is lost.
Read the guideWhat "battery health" means, and when to replace it
How to check it, and the signs your battery needs replacing.
Read the guideSelling your phone safely
Sign out, reset and remove your data before you sell.
Read the guideOur used device grades explained
What grades A, B and C mean, and the checks every device gets.
Read the guide
Get your repair quote
Tell us the device and what happened. We reply with a quote, then you walk in or book a time.